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This casino has a very high value of denied payouts in player complaints with respect to its size. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process.
- In other cases, you might need to contact the casino and request the bonus.
- When reviewing online casinos, we collect information about their customer support and language options.
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- During registration, you just need to tick a box indicating that you want to receive the bonus.
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Casino review not available
It was suggested that he contact the Curaçao Gaming Authority regarding the issue, as unresolved complaints could impact the casino's licensing. The Complaints Team had attempted to contact the casino multiple times but received no response, leading to the complaint being marked as unresolved. He sought a refund for deposits made after his request and demanded immediate account closure. Despite multiple attempts to contact the casino for clarification and evidence, no response was received.
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- These rules and limitations are usually specified in the casino’s bonus-specific Terms and Conditions (T&Cs).
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- He sought a refund for deposits made after his request and demanded immediate account closure.
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- It was suggested that he contact the Curaçao Gaming Authority regarding the issue, as unresolved complaints could impact the casino’s licensing.
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New casinos, on the other hand, often provide these bonuses to gain visibility. However, most casinos impose wagering requirements to encourage players to stay and play longer. A UK no deposit bonus is a special offer available at UK online casinos for customers who have recently signed up but have not yet made any payments.
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Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Discuss anything related to Frostybet Casino with other players, share your opinion, or get answers to your questions. The player from Finland's withdrawal request from FrostyBet was declined without a clear reason, and 647.46€ was deducted from his balance under Clause 12.10 for alleged violations. Despite efforts to resolve the issue, the casino did not respond to the complaints team. The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint.
